Help Desk Support

Location: Minneapolis
Posted on: November 14, 2024

Job Description:

Provide helpdesk support for IT hardware, software, network, and operating system problems by answering calls from users and performing troubleshooting over the phone. Perform password resets. Test and install hardware/software. Identify threats to information security. Collect and process forms for remote access, new users, and application users.

Duties/Responsibilities:

? Oversee the daily performance of computer systems.

? Answer user inquiries regarding computer software or hardware operation to resolve problems.

? Enter commands and observe system functioning to verify correct operations and detect errors.

? Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

? Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

? Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Eden Prairie , Help Desk Support, Professions , Minneapolis, Minnesota