Helpdesk Administrator

Company: VirtualVocations
Location: Rochester
Posted on: October 22, 2024

Job Description:

A company is looking for a Helpdesk Administrator to support its internal IT environment remotely.

Key Responsibilities:

Utilize remote support tools to diagnose and resolve technical issues for employees
Monitor and manage helpdesk tickets to ensure timely issue resolution
Maintain and update IT documentation and track IT assets and software licenses

Required Qualifications:

Must be located in the Hawaiian-Aleutian Time Zone and available to work 11 a.m. - 8 p.m
Foundational knowledge of Windows 10/11 and macOS operating systems
Experience with Google Workspace
Basic understanding of IT security principles and practices
Technical expertise gained through education, certifications, or work experience

Keywords: VirtualVocations, Eden Prairie , Helpdesk Administrator, Other , Rochester, Minnesota

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