46898-4821 - Technical Support Analyst

Location: Minneapolis
Posted on: November 20, 2024

Job Description:

Requisition # : 46898-4821
Start Date : 1/19/2015
End Date : 7/17/2015
Over Time Allowed : No
Interview Type : Interview
Travel : No Travel Required
Environment : Call Center
Schedule : Typical 8 Hour/Day
Dress Code : Business Casual
Work Location : Columbia Heights, MN 55421
Labor Category : IT
Job Family : Infrastructure
Job Title : Tech Support Analyst (Help Desk)

Job Duties :
-Administer computer accounts and passwords
-Analyzes situations and data requirements

Required:
*Education Level: Undergraduate Degree
*Oral Communication: Excellent
*Written Communication: Excellent

Request Notes :
*This contract length will be anywhere from 4-6 months.

Description of Account Administration position:
*Primary responsibilities of this Accounts Administration position will be to create new user network accounts from a major acquisition taking place, part of this process will be to research failed new user network account creations.
*This includes but not limited to: create, modify, and revoke accounts
• New Employee, contractor and vendor partner network account creation, conversion, and reactivation.
• Processing of account terminations.
• Administer Remote Access accounts
• 1+ years of experience in an Account Administrative environment.
• Experience with Windows 7 / XP, Outlook
• Active directory
• Ability to work in a fast paced environment. Can quickly adapt to a changing environment, works well independently and as a team player.
• Troubleshooting and problem solving skills. Ability to quickly analyze and determine severity of problems.
• Customer service, communication, problem-solving, analytical, troubleshooting, team work and good prioritization skills.

*There is an opportunity for these contractors to train into the IT Support Center taking 100% phone calls on our help desk but that?s based on their performance and need after 4-6 month contract concludes.
*As far as the interview they will do a 60 minute in-person interview

If you are interested in this opportunity and you qualify please complete the following and send back with your updated resume.
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Hourly Rate:
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Availability:
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Requirement #: 46898-4821
Your resume in Word format along with your salary requirements to rsanderson@keystonecs.com

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